Nebula Regulations

Terms and Conditions of the Nebula Filaments website and online store

These Regulations define the rules for using the Website: https://nebulafilaments.com/, including making purchases in the Online Store at https://sklep.nebulafilaments.com/.

GENERAL PROVISIONS
1. The website available at: https://nebulafilaments.com/, and the online store, available at https://sklep.nebulafilaments.com/, are run by Ryszard Bieda, conducting business activity entered into the CEIDG, with a permanent place of business in Stare Bystre 356, postal code 34-407 Stare Bystre, NIP: 7352773408, REGON: 123214332.
2. The Regulations define the rules for using the online store, placing Orders, payments, delivery of Goods, withdrawal from the contract and complaint procedures.
3. These Regulations are the regulations referred to in Article 8 of the Act on the provision of services by electronic means.
4. Customers can access the Regulations at any time via the link provided on the Website and on the Online Store website, download it, and print it.
5. Customers are obliged to read the Regulations and Privacy Policy before placing an Order.
6. The Seller provides services in accordance with the Regulations and the provisions of generally applicable law.
7. As part of the functionality of the Website and the Online Store, Customers have the option of viewing the Seller's Goods, making purchases, subscribing to the newsletter, and contacting the Seller.
8. The Nebula Filaments store with goods addressed to commercial customers who are not consumers is located at: https://b2b.nebulafilaments.com/pl_PL/.

DEFINITIONS USED IN THE REGULATIONS:
- Price is the value of the Goods given for each item on the Online Store website, together with the applicable value added tax (VAT).
- Working days are days of the week from Monday to Friday, excluding public holidays.
- Deliveryis the process of delivering the Goods to the Customer to the address indicated in the Order, carried out via the Carrier.
- Order Form is an interactive form available in the Online Store that allows you to place an Order, in particular by adding Products to the Cart and specifying the terms of Delivery and payment.
- Customer is a natural person with full legal capacity who places an Order within the Online Store or uses the Online Store.
- Customer Account is a panel enabling the management of Customer Orders via the Online Store, subject to registration and logging in.
- Consumer is a Customer who is a natural person and who concludes a legal transaction with an entrepreneur that is not directly related to the business or professional activity he conducts.
- Shopping Cart is a functionality of the Online Store that allows the Customer to complete orders of Goods.
- Privacy Policy is a document specifying the principles for the processing of Customers' personal data by the Seller, including the purposes, legal basis, and Customers' rights in connection with the processing of their data. The Privacy Policy is available on the Website at: https://nebulafilaments.com/en/privacy-policy, and in the Online Store at https://sklep.nebulafilaments.com/en/privacy-policy.
- Carrier is an entity providing Goods Delivery services in cooperation with the Seller.
- Regulations are these contractual terms and conditions, the subject of which is the provision of services electronically by the Seller to Customers, via the Website or the Online Store.
- Online Store is a store operated by the Seller via a website available on the Internet at the following URL: https://sklep.nebulafilaments.com/.
- Website is the internet service available at: https://nebulafilaments.com/.
- Seller is Ryszard Bieda, conducting business activity entered into the CEIDG, with a permanent place of business in Stare Bystre 356, postal code 34-407 Stare Bystre, NIP: 7352773408, REGON: 123214332, operating the Online Store and the Website. The Seller can be contacted by phone: +48786975794 or by e-mail: sales@nebulafilaments.com.
- Sales Agreement is a sales agreement for Goods, concluded between the Seller and the Customer via the Online Store.
- Goods are items presented in the Online Store by the Seller for the purpose of sale.
- Consumer Rights Act is the Act of 30 May 2014 on consumer rights.
- The Act on the Provision of Services by Electronic Means is the Act of 18 July 2002 on the provision of services by electronic means.
- Order is a declaration of will of the Customer, aimed directly at concluding a Sales Agreement, specifying in particular the type and number of Goods.

TECHNICAL REQUIREMENTS
1. In order to use the Website and the Online Store, the Customer must have a device with Internet access, a current version of one of the popular web browsers (e.g. Microsoft Edge, Mozilla Firefox, Google Chrome, Safari or Opera) with JavaScript enabled, and an active email account.
2. Using the Website and the Online Store may involve costs for Internet access and data transmission, in accordance with the agreement concluded between the Customer and their telecommunications operator.

CUSTOMER OBLIGATIONS
1. The Customer is obliged, in particular, to use the Website and the Online Store in the following manner:
  1. compliant with the provisions of the law in force in the territory of the Republic of Poland, the provisions of the Regulations, as well as with the general principles of using the Internet;
  2. not disturbing their operation, in particular through the use of specific software or devices;
  3. not burdensome for other Customers and the Seller
2. The Seller may deprive the Customer of the right to use the Website and the Online Store, as well as limit his access to some or all of the resources of the Website and the Online Store, with immediate effect, in the event of a breach of the Regulations by the Customer, and in particular when the Customer:
  1. when placing an Order in the Online Store, the Customer provided data that was untrue, inaccurate or outdated, misleading or violating the rights of third parties;
  2. has committed other behaviors that the Seller considers to be inconsistent with applicable law or general principles of using the Internet or detrimental to the good name of the Seller.

KONTO KLIENTA
1. A customer may only have one Customer Account.
2. The Customer may use the Customer Account within the Online Store.
3. To create a Customer Account, you must register voluntarily and free of charge by completing and submitting the registration form provided in the Online Store. The form must be completed in all required fields (and optionally additional fields), providing true, complete, and relevant information.
4. The login to the Customer Account is the Customer's email address. The password for logging in to the Customer Account should consist of at least 14 characters, including at least 4 numbers and 2 special characters.
5. To create a Customer Account, it is necessary to read and accept the terms of the Regulations, Privacy Policy and enter the link confirming registration, which the Seller will send to the e-mail address provided by the Customer as a login.
6. The Customer may not provide any personal data of third parties or his/her own special categories of personal data within the Customer Account.
7. For each subsequent purchase, the Customer should log in using the previously established email address and password, which are confidential. The Customer is liable for any damages resulting from their disclosure to third parties.

CONDITIONS FOR PLACING ORDERS
1. In order to conclude a Contract via the Online Store, you must enter the Online Store website, select the Goods by taking subsequent technical steps based on the messages displayed to the Customer and the information available on the Online Store website, and accept the Terms and Conditions and the terms of the Privacy Policy.
2. The Customer selects the Goods to be ordered by adding them to the Basket.
3. When placing an Order, the Customer will be asked to log in to their Customer Account or, in the case of new Customers, to create one. The Customer may also place an Order without registration. If the option to place an Order without registration is selected, the Customer should complete the Order Form by providing the following information: first name, last name, email address, telephone number, and delivery address.
4. When placing an Order – until the Order confirmation button is pressed – the Customer can modify the entered data and the selected Product. To do this, the Customer should follow the displayed messages and the information available on the Online Store website.
5. After the Customer using the Online Store has provided all the necessary data, a summary of the placed Order will be displayed. The summary of the placed Order will include, among other things, a description of the selected Goods, in the case of Goods available to the Customer for a limited time from purchase – the period of availability of the selected Goods, the total price, and all other costs.
6. To place an Order, you must accept the Terms and Conditions, provide true personal data marked as mandatory, and click the button confirming the Order. The Order is placed after the final confirmation of the Order via the "Order and pay" button. An order placed in this manner entails an obligation to pay.
7. Placing an Order by the Customer constitutes a declaration of intent to conclude an Agreement with the Seller, in accordance with the Regulations. After placing the Order, the Seller checks the availability of the Goods in accordance with the procedure provided in point 7.1 below. Confirmation of receipt of the Order and its acceptance for processing occurs by the Seller sending the Customer an appropriate email to the Customer's email address provided when placing the Order. The email message contains at least the Seller's statement of receipt of the Order and its acceptance for processing, as well as confirmation of the conclusion of the Agreement. Upon receipt of the above email by the Customer, a Sales Agreement is concluded between the Customer and the Seller.
8. Order data is saved, secured and made available via e-mail.
9. Orders can be placed via the Online Store 24 hours a day, 7 days a week.

PROCESSING OF ORDERS PLACED VIA THE ONLINE STORE
1. Upon receipt of the Order, the Seller checks the availability of the Goods in the warehouse and confirms it electronically by sending an email to the address provided by the Customer. Confirmation of the availability of the Goods and the Price also constitutes acceptance of the Order for processing.
2. If the Product selected by the Customer is unavailable, the Seller will immediately inform the Customer. In such a situation, the Seller may propose a Product with similar properties and price by sending an offer to the email address provided during registration or by contacting the phone number provided in the Order. The Customer may accept the new offer or cancel the purchase by informing the Seller by email or phone.
3. Confirmation of the possibility of fulfilling the Order (confirmation of the availability of the Goods and the Price) by the Seller or the Customer's acceptance of the Seller's offer shall constitute the conclusion of the Sales Agreement.
4. In the event of justified doubts regarding the placed Order, the Seller may conduct additional verification of the Customer's data, including by telephone. The Seller has the right to refuse to process the Order, in particular, when: the Order was placed in violation of these Regulations, the Order Form was completed incorrectly, or two attempts to confirm the Order by email were unsuccessful.
5. The Seller ships the Goods to the Customer on business days, i.e. from Monday to Friday during the Seller's business hours.
6. Delivery of the Goods takes place to the address indicated by the Customer when placing the Order.
7. The delivery cost is presented to the Customer before confirming the Order within the Store's functionality.
8. The Goods are released on the date indicated in their description; the delivery time may change if the Customer modifies the Order.
9. The goods covered by the Order are delivered to the Customer via the selected Carrier. The sales document is sent exclusively in electronic form to the email address provided in the Order Form and is issued to the data provided when placing the Order. If the Customer does not provide a Tax Identification Number (NIP), the sales document will be issued to the data provided during registration or when placing the Order.
10. The terms and conditions of the Sales Agreement are specified in these Regulations, applicable legal provisions and any individual arrangements (e-mail or telephone) between the Seller and the Customer.
11. The Seller's employee has the right to introduce modifications to the Order agreed with the Customer by phone or email, in order to correctly complete the Order.
12. The Seller is obliged to deliver the Goods free from physical and legal defects.
13. The seller does not provide warranty services.

PRICES AND PAYMENTS
1. The amount of remuneration for the Goods is determined on the basis of the Prices applicable at the time of placing the Order, in accordance with the price list provided in the Online Store.
2. The prices given in the Online Store for a given Product are gross prices in Polish zloty and include VAT, but do not include the costs of delivery of the Product and the selected payment method.
3. The total price of the Order, visible in the Basket area before placing the Order and after selecting the method of Delivery of the Goods and payment, includes the Price for the ordered Goods together with taxes and all related costs, in particular Delivery and transaction costs.
4. The Seller reserves the right to change the prices of Goods available in the Online Store, introduce new Goods for sale, conduct and cancel promotional campaigns on the Online Store website, or introduce changes to them in accordance with the law.
5. The Online Store offers payment methods indicated within the Online Store functionality.
6. The condition for the release of the Goods is payment for the Goods and Delivery in one of the available forms available in the Online Store.
7. Using the payment methods indicated in paragraph 5 above may require the Customer to accept terms and conditions of online payment system providers' services, which are separate from the Regulations. These services are provided to the Customer independently of the Seller's services provided under the Regulations, and the Seller is not responsible for them.

DELIVERY
1. When placing an Order, the Customer may choose delivery by courier through one of the Intermediaries available in the Online Store.
2. The current delivery cost is calculated at the final stage of placing the Order and is communicated to the Customer in the Cart before confirmation.
3. The Customer is informed via email about the progress of the Order. Orders can be assigned the following statuses: New, In Process, Shipped, Delivered.
4. If the shipment shows signs of damage or third-party interference, the Customer should check its contents, compare it with the Order, and in the event of discrepancies, refuse to accept it. In such a case, the Agent is obligated to prepare a complaint protocol.
5. If damage or shortages are discovered only after receiving the shipment, the Customer has the right to call the Agent to draw up a report immediately, but no later than within 7 days from the date of delivery.
WITHDRAWAL FROM THE CONTRACT BY THE CONSUMER
1. A Customer who is a Consumer has the right to withdraw from the Sales Agreement within 14 days without giving any reason. The deadline for withdrawing from the Sales Agreement expires after 14 days from the date on which the Consumer or a third party indicated by the Consumer (other than the carrier) comes into possession of the Goods.
2. To exercise the right to withdraw from the Agreement for the Sale of Goods, the Consumer should inform the Seller of their decision to withdraw from this Agreement by means of an unequivocal statement sent electronically to the following e-mail address: sales@nebulafilaments.com or via the form available on the website: https://sklep.nebulafilaments.com/en/returns-and-complaints. For this purpose, the Consumer may use the model withdrawal form constituting Annex 1 to the Regulations, but this is not obligatory.
3. In order to meet the deadline for withdrawal from the Sales Agreement for Goods, it is sufficient for the Consumer to send information concerning the exercise of his right to withdraw from this Agreement before the expiry of the deadline for withdrawal from this Sales Agreement.
4. The Consumer is obliged to return the Goods to the Seller immediately, but no later than within 14 days from the date of submitting the declaration of withdrawal, unless the Seller has offered to collect the Goods on his own.
5. The Seller does not bear the cost of returning the Goods.
6. In the event of withdrawal from the Sales Agreement, the Seller will refund all payments received from the Consumer (subject to the costs referred to in paragraph 5 above) immediately, and in any event no later than 14 days from the day on which the Seller was informed by the Consumer of the decision to exercise the right to withdraw from the Sales Agreement. The Seller will refund the payments using the same payment methods that were used by the Customer in the original transaction.
7. If the nature of the Goods prevents them from being returned by regular mail, the Seller undertakes to collect them at its own expense, provided that they have been delivered to the Consumer to the place indicated in the Order.
8. The Consumer is liable for any reduction in the value of the Goods resulting from their use in a manner that goes beyond what is necessary to establish the nature, characteristics and functioning of the Goods.
9. In the event of effective withdrawal from the contract, the contract is deemed not to have been concluded. If the Consumer's declaration was submitted before the Seller accepted the Order, the Order ceases to be binding and the Seller is not obligated to fulfill it.
10. The right of withdrawal does not apply to contracts for the sale of Goods which, due to their nature, were inseparably connected with other items after delivery.

COMPLAINTS RELATED TO THE LACK OF CONFORMITY OF THE GOODS WITH THE SALES CONTRACT
1. The Seller is obligated to deliver the Goods to the Customer in accordance with the Sales Agreement. In the event of non-compliance of the Goods with the Sales Agreement, the Seller shall be liable under applicable law, including the Consumer Rights Act.
2. Registered Customers can submit a complaint directly through their Customer Account, in the "Order History" tab, by completing an electronic complaint form. A photo of the product label is required to identify the Goods. The Seller will agree with the Customer on the method of returning the Goods (transportation organized by the Seller at the Customer's expense or the Customer's own transport).
3. The Seller shall not be liable for the lack of conformity of the Goods with the Sales Agreement if the Customer, at the latest at the time of conclusion of the Agreement, was clearly informed that a specific feature of the Goods deviates from the requirements for conformity of the Goods with the Agreement, and the Customer expressly and separately accepted the lack of a specific feature of the Goods.
4. Complaints can be submitted:
  1. in writing to the Seller's address: Stare Bystre 356, 34-407 Stare Bystre,
  2. via email to: sales@nebulafilaments.com.
  3. via the form in the Online Store: https://sklep.nebulafilaments.com/pl_PL/zwroty-i-reklamacje.
5. If the Goods are inconsistent with the Agreement, the Consumer may;
  1. request repair or replacement of the Goods. In that case:
    1. The Seller may replace the Goods if the Consumer requests a repair, or the Seller may repair the Goods if the Consumer requests a replacement, if bringing the Goods into conformity with the Agreement in the manner chosen by the Customer is impossible or would require excessive costs for the Seller. If the impossibility or excessive costs apply to both repair and replacement, the Seller may refuse to bring the Goods into conformity with the Agreement,
    2. The Seller shall repair or replace the Goods within a reasonable time from the moment the Seller is informed by the Consumer of the lack of conformity with the Agreement and without excessive inconvenience to the Consumer, taking into account the nature of the Goods and the purpose for which the Consumer purchased them. The costs of repair or replacement, including in particular the costs of transportation, labor, and materials, shall be borne by the Seller.
    3. The consumer is not obliged to pay for normal use of the Goods that were subsequently replaced.
  2. submit a declaration of reduction in the price of the Goods or withdrawal from the Agreement when:
    1. The Seller has refused to bring the Goods into conformity with the Agreement if both replacement and repair of the Goods are impossible or would require excessive costs for the Seller;
    2. The Seller failed to repair or replace the Goods within a reasonable time and without excessive inconvenience to the Consumer;
    3. The Goods are still inconsistent with the Agreement, even though the Seller has attempted to bring the Goods into compliance with the Agreement;
    4. the lack of conformity of the Goods with the Agreement is so significant that it justifies an immediate reduction in the price of the Goods or withdrawal from the Agreement without prior recourse to the means specified in section 5 letter a above;
    5. it is clear from the Seller's statement or the circumstances that the Seller will not bring the Goods into compliance with the Agreement within a reasonable time or without excessive inconvenience to the Customer.
6. The Consumer may not withdraw from the Contract due to the non-conformity of the Goods with the Contract if the non-conformity of the Goods with the Contract is immaterial.
7. In the event of exercising the rights arising from the non-conformity of the Goods with the Agreement – if the Seller deems it necessary to consider the complaint – the Consumer is obliged to deliver the defective Goods at the Seller's expense to the postal address indicated above.
8. The consumer submitting the complaint should provide the Seller with proof of purchase and a statement containing a description of the defect, the complaint request, as well as contact details and bank account number in the event of a refund.
9. The Seller will review the complaint promptly, no later than within 14 days of its receipt, and will inform the Consumer of the outcome of the proceedings by email or telephone. Failure by the Seller to respond to the complaint within the aforementioned timeframe means that the Seller has accepted the complaint.
10. The Seller is liable for the lack of conformity of the Goods with the Agreement if the lack of conformity of the Goods with the Agreement is found before the expiry of two years from the date of delivery of the Goods to the Consumer.
11. The provisions of the Consumer Rights Act regarding non-conformity of goods with the contract are excluded in the case of Sales Agreements concluded by Customers who are entrepreneurs or individuals running a sole proprietorship, if the entrepreneur makes purchases related to the business activity they conduct.

COMPLAINTS REGARDING THE PROVISION OF SERVICES BY ELECTRONIC MEANS
1. The Seller takes steps to ensure the proper operation of the Website and the Online Store, to the extent that results from the current technical knowledge, and undertakes to remove any irregularities reported by Customers within a reasonable time.
2. The Customer may notify us of any irregularities or interruptions in the operation of the Online Store. Irregularities related to the operation of the Website or the Online Store should be reported electronically to the following email address: sales@nebulafilaments.com or via the online form: https://sklep.nebulafilaments.com/en/returns-and-complaints.
3. In a complaint regarding irregularities related to the operation of the Website or Online Store, the type and date of the irregularity should be indicated.
4. The Seller will respond to the complaint immediately, no later than within 14 days from the date of its submission.

OUT-OF-COURT METHODS OF SETTLING COMPLAINTS AND SEEKING CLAIMS
1. The Seller informs that there are possibilities to use extrajudicial methods of settling complaints and pursuing claims. Using them is voluntary and may only take place if both parties to the dispute consent.
2. The consumer may submit a request to initiate proceedings for the out-of-court resolution of consumer disputes concerning the concluded Sales Agreement to the Trade Inspection, in accordance with Article 36 of the Act of 15 December 2000 on the Trade Inspection.
3. The consumer may also submit a request for the resolution of a dispute concerning the concluded Sales Agreement by a permanent arbitration court operating at the relevant voivodeship inspectorate of the Trade Inspection, in accordance with Article 37 of the Act of 15 December 2000 on the Trade Inspection.
4. Detailed information on resolving consumer disputes, including the possibility for the Consumer to use out-of-court complaint and claim settlement methods and the rules of access to these procedures are available at the offices and on the websites of the Voivodeship Inspectorates of the Trade Inspection and at the following address: https://uokik.gov.pl/spory_konsumenckie.php.

PROCESSING OF PERSONAL DATA AND COOKIES
1. The principles of processing Customers' personal data by the Seller and the cookies used are specified in the Privacy Policy.
2. The Privacy Policy is an integral part of the Regulations.

FINAL PROVISIONS
1. The information contained in the Online Store does not constitute an offer within the meaning of the provisions of the Civil Code.
2. The Customer may terminate the contract for the provision of services electronically at any time by sending an appropriate declaration of intent to the Seller using any means of distance communication.
3. The Seller reserves the right to change the Regulations for important reasons, i.e. in the event of:
  1. the need to adapt the Regulations to applicable legal provisions affecting the content of the Regulations,
  2. the need to adapt the Seller's activities to orders, rulings, resolutions or guidelines resulting from decisions of a public administration body competent in the scope of the Seller's activities, affecting the mutual rights and obligations specified in the Regulations, or a court decision applicable in the scope of the Seller's activities, affecting the mutual rights and obligations specified in the Regulations,
  3. changes in the rules for providing services electronically – provided that these changes will not involve any mandatory costs on the part of the Client,
  4. changes to the technical conditions of services provided electronically,
  5. changes in the manner of concluding the Goods Sale Agreement.
4. All Orders placed by the Customer before the date of entry into force of the new Regulations are fulfilled on the basis of the Regulations that were in force on the date of placing the Order by the Customer.
5. The court having jurisdiction to resolve disputes with Consumers is the court with local jurisdiction according to the applicable provisions of the Code of Civil Procedure.
6. The settlement of any disputes arising between the Seller and the Customer who is not a Consumer shall be submitted to the court having jurisdiction over the Seller's registered office.
7. In the event of any conflict between the Regulations and the rights of Customers and the provisions resulting from generally applicable provisions, the generally applicable provisions of Polish law shall apply.
8. The Regulations in their current wording are effective from 06/10/2025

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